When Attempting to Run a Report to PDF, the "Report is Loading..." Page Opens, but the Report Never Loads and the User Cannot Download the File (Doc ID 1942618.1)

Last updated on APRIL 20, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

On: Instantis EnterpriseTrack 8.7 version, Reports

ACTUAL BEHAVIOR
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When attempting to run a report to PDF, the "Report is loading..." page opens, but the report never loads. The user is never prompted to save or open the PDF file.

"Users click run and see the "summary report is loading..." page but the report never loads."
"PDF reports never load"

EXPECTED BEHAVIOR
-----------------------
The user should be prompted to open or save the PDF output.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Report page
2. Click run for a report with PDF format
3. "Report is loading..." page opens, but the report never loads

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run reports to PDF so users cannot analyze report data.

Cause

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