Unable to complete DLRD task for PSR order due to "The circuits for this service request are not complete" error. (Doc ID 1943044.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The following error occurs when attempting to complete the DLRD task of a PSR order where the circuits are being disconnected.


Text of error in GUI



Steps

The issue can be reproduced for a specific order:

1. Access the Work Queue

2. Locate the DLRD task for the PSR order

3. Attempt to complete the task and the error is thrown


Business Impact

Due to this issue, the user cannot complete the disconnect order.

 

Cause

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