My Oracle Support Banner

Downloading VCF Extraction (download Link) Using Immediately Taking A Long Time (Doc ID 1943177.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Healthcare Translational Research - Version 3.0.0 and later
Information in this document applies to any platform.

Symptoms

TRC 3.0.1, users are noticing slow performance with VCF Extraction, with the download link.

Steps to Reproduce
==================
1. Extract the gene brca1.
2. Select
Immediately --> submit
3. Then click the download link

o the download link is about 4K or 5K, so not very large
o at the bottom left, it just says "waiting for "
o sometimes after 2 or 3 minutes to 10 minutes results return. Sometimes not. This is the problem. With such a small file, users believe it should not take this long.


o users notice this behavior on fresh sessions as well and o also with recently restarting weblogic.
o We do not think it is related to doing multiple compounding tests in the same browser (like for this particular webex session).
o they have tried several cases on first logins

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.