Search Preprocess Of Some PDF Documents Fails With The Error: The server returned status code 9999 (Doc ID 1943775.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Knowledge - Version 8.2 to 8.4.7 [Release 8.2 to 8.4]
Information in this document applies to any platform.

Symptoms

Stellent fails to process a particular PDF and throws an error of the following form:

/15/14 2:17 PM: Unable to preprocess document 13 in collection Reference Documentation (im:XXX/REFERENCE_DOCUMENTATION/live/1270201b179bee01421860d9350067e6#Dalet.pdf) in 15563ms.
[CLIENT]: The server returned status code 9999
(stellent-xmlexport-converter) Server shutdown [ host=localhost, port=56859 ]
java.net.ConnectException: Connection refused: connect java.net.ConnectException: Connection refused: connect
UNKNOWN MESSAGE ID "STELLENT_FAILED_USING_PDFBOX" called with: "Stellent failed! Will use PDFBox as secondary converter"
Write to file E:\InQuira_8.2.0.0\instances\SchedulerXXX\production\content\applications\default\prep-temp\Reference Documentation\e9ec5a29-247d-11e4-88ef-eea3d843d0aa.PDF.in
8/15/14 2:17 PM: Unable to preprocess document 13 in collection Reference Documentation (im:XXX/REFERENCE_DOCUMENTATION/live/1270201b179bee01421860d9350067e6#Dalet.pdf), cause: com.inquira.prep.ConverterException: [Local Workclient-default-taskrun @ Fri Aug 15 14:17:12 BST 2014 - Preprocessing] (PREP_CONVERTER_FAILURE pdfbox-converter) com.inquira.prep.ConverterException: [Local Workclient-default-taskrun @ Fri Aug 15 14:17:12 BST 2014 - Preprocessing] (PREP_CONVERTER_FAILURE pdfbox-converter)
8/15/14 2:17 PM: Preprocessing document 13 of type PDF in collection Reference Documentation (im:XXX/REFERENCE_DOCUMENTATION/live/1270201b179bee01421860d9350067e6#Dalet.pdf).
Status: Processing: 14 of 2462. Failed: 1

Cause

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