Intermittent Errors While Using AutoVue for Agile In A Load Balancer Environment (Doc ID 1944177.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

When attempting to view file attachments with AutoVue for Agile using a Load Balanced environment
the following error occurs.

ERROR
-----------------------
JVue: Failed to connect to :http://server_name:port/Filemgr/VueServlet
com.cimmetry.core.VueRemoteException: Unable to execute remote method: sessionOpen
nested exception is:
java.util.NoSuchElementException: Unable to find id = 46 in com.cimmetry.jvueserver.RemoteObjectList@16dfa45 with sizes = 0,0
at com.cimmetry.jvueserver.RemoteObjectList.getRemoteObject(Unknown Source)
at com.cimmetry.jvueserver.Channel.invokeMethod(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.access$800(Unknown Source)
at com.cimmetry.jvueserver.Channel$ChannelThread.run(Unknown Source)

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.io.ObjectStreamClass.newInstance(Unknown Source)
at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.defaultReadFields(Unknown Source)
at java.io.ObjectInputStream.readSerialData(Unknown Source)
at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readArray(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readObject(Unknown Source)
at com.cimmetry.vueconnection.c.a(Unknown Source)
at com.cimmetry.vueconnection.j.b(Unknown Source)
at com.cimmetry.vueconnection.j.c(Unknown Source)
at com.cimmetry.vueconnection.g.doWork(Unknown Source)
at com.cimmetry.job.a.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
JVue: Initialization failed.
com.cimmetry.core.VueRemoteException: Unable to execute remote method: sessionOpen
nested exception is:
java.util.NoSuchElementException: Unable to find id = 46 in com.cimmetry.jvueserver.RemoteObjectList@16dfa45 with sizes = 0,0
at com.cimmetry.jvueserver.RemoteObjectList.getRemoteObject(Unknown Source)
at com.cimmetry.jvueserver.Channel.invokeMethod(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.access$800(Unknown Source)
at com.cimmetry.jvueserver.Channel$ChannelThread.run(Unknown Source)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into web client
2. Open object with file attachment
3. View file attachment with AutoVue

Cause

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