MSR Status Always Shows as Offline (Doc ID 1944975.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.1 to 13.1.9 [Release 13.1]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS) 13.1.x, the MSR (Verifone MX 870) status shows as offline allthough the MSR device is working fine.


Steps to Reproduce:

  1. Start POS application.
  2. Go to F3 Administration.
  3. Click on F4 Manager.
  4. Click on F3 System Status

Changes

 

Cause

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