Stock Remains Unavailable After Partial Confirmation of an RTV Request (Doc ID 1945013.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Merchandising System - Version 13.2.6 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


In Oracle Retail Merchandising System (RMS) 13.2.x, we find that stock remains unavailable after partial confirmation of a Return to Vendor (RTV) request.

Steps to Reproduce:

  1. Create an RTV request for 5 units in RMS.
  2. Ship only 3 units for this RTV through Retail Warehouse Management System (RWMS).
  3. The RTV shows returned 3, cancelled 2 (which is correct) in RTV_DETAIL.   However, ITEM_LOC_SOH.RTV_QTY still shows the value as '2'.

Cause

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