Unable To Trigger An Order Or Login To Task UI

(Doc ID 1945359.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.


On : 7.2.0 version, Automation

User unable to trigger an order or login to task UI with osm user.

Installed Applications:
Oracle OSM (
Oracle WebLogic 10.3.5
Oracle Client 11gR2
Java 1.6..0_45
JBoss 1.4.1 SP12
Ant 1.8.1

Initially there were 4 versions of composite cartridge (XXXX_COM_Composite). Everything was working fine.

They didn't need the old versions. So they Un-deployed all previous versions (1.0.* 1.1.* and 1.3.*)

After this, they are facing this issue.

Error while creating order with error after they login to osm taskui:



 Un-deployed all previous versions (1.0.* 1.1.* and 1.3.*) cartridges


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms