How to Set Sub-Balance End Date when Setting A Future End Date for The Grantor Product (Doc ID 1947976.1)

Last updated on AUGUST 01, 2023

Applies to:

Goal

 On :  7.3.1.0.0 version, Subscription Management

The user has set the purchase end date, cycle end date, and usage end date for a purchased product to a future timestamp using Customer Center.
After the operation completed successfully, the valid_to field for the sub-balance having as grantor, the same purchased product was also set to the same future timestamp.

STEPS
-----------------------
1. On Aug 18, open an existing account into Customer Center and purchase a new product xxx, without setting any end dates in the future for this product.
2. On Sep 2,  open the same account into Customer Center and customize the same product by setting the purchase, cycle, and usage end dates to Sep 18 using the Customize Products tab.

How to leave the valid_to of the sub-balance unchanged, even if the sub-balance has the purchased product as grantor?
Or, if the actual result is the normal behaviour, how to disable it?

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.