Japanese Characteres Get Garbled When Download Template For Declaration (Doc ID 1948035.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Agile Product Governance and Compliance - Version 9.3.3.0 to 9.3.4.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
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Japanese characters get garbled in the Excel file when user who has encoding Japanese(Shift JIS) export Declaration by performing Action > Microsoft Excel > Download Template

EXPECTED BEHAVIOR
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Japanese characters to be exported properly in the Excel file when user who has encoding Japanese(Shift JIS) export Declaration by performing Action > Microsoft Excel > Download Template

WHAT IS WORKING
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When user's encoding is set to Unicode(UTF-8), Japanese does not get garbled

STEPS
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1. Login to Web Client
2. Goto My Settings > Preference, and set language to "Japanese" and encode type to "Japanese (Shift JIS)" and Save
3. Relogin to Web Client
4. Create Declaration
5. Goto Action > Microsoft Excel > Download Template
6. Open the downloaded Excel. See the Japanese are garbled

Cause

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