"The server has encountered an error. Please try again later" When Logging Into Convergence (Doc ID 1948696.1)

Last updated on DECEMBER 15, 2015

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Symptoms

Using:  Convergence 3-0.01, Glassfish 3.1.2.8.

We followed the Logging User IP Address and Session Tracking Information and we have a GlassFish Server hosting Convergence that resides behind a front-end reverse proxy or load balancer. So, because of this, we need to set the authPassthroughEnabled parameter to true on the GlassFish Server.

We are using the following command for Glassfish 3.1.2.8, which appears to work fine:

# /opt/sun/glassfish3/bin/asadmin set server-config.network-config.protocols.protocol.http-listener-1.http.auth-pass-through-enabled=true
server-config.network-config.protocols.protocol.http-listener-1.http.auth-pass-through-enabled=true
Command set executed successfully.

But, after doing so, some users who access Convergence by bypassing our proxy/LB are unable to access Convergence and receive an error of "The server has encountered an error. Please try again later" when trying to log into Convergence.

At the time of the error, the following error is observed in the iwc.log:

 

 

Changes

 Upgrade from Convergence 2p7 and Glassfish 2.x to Convergence 3-0.01 and Glassfish 3.1.2.8.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms