Unexpected Exception Occurs on Gift Card Amount Screen Upon Pressing 'Undo' Button (Doc ID 1949062.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.3.x, when inquiring on a Gift Card item and adding it to the transaction, then pressing 'Undo' on the Gift Card amount screen, the following error is seen:


Steps to Reproduce:

  1. Log in to ORPOS.
  2. Click the Item button.
  3. Click on Inquiry button.
  4. Click on price.
  5. Ring a Gift Card item – (e.g., 70071000) and click Enter.
  6. Click on Add.
  7. Press Undo or any other button. The error above appears.

Cause

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