Last updated on JULY 03, 2017
Applies to:Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.
Transaction out of balance error is shown in ReSA while importing the RTLOG for a Layaway deletion transaction in RPOS which is expired and grace period completed.
Steps to Reproduce :
1. Login to Point of Service.
2. Create layaway transaction for Item: 925.
3. Note the layaway number.
4. After due date and grace period completion, retrieve the layaway transaction.
5. Click "Delete".
6. Change the deletion fee (equal to the refund amount value) so that the refund amount will become 0.
7.Then there is no tender with cash/store credit screen is displayed,because refund amount is 0.
RTLOG is generated as below
TTEND0000000023CASH 1000 P00000000000000000000
Amount is zero in tender line, that is the reason when upload to ReSA showing transaction out of balance error.
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