Cash Tender Line Is Missing in Receipt for Post Void of Redeem Transaction

(Doc ID 1949823.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS) 13.3.x, the cash tender line is missing from the printed receipt of a post-voided of 'redeem' transaction.

Steps to Reproduce:

  1. Log in into POS.
  2. Go to Redeem.
  3. Do Redeem of any tender.
  4. Select Cash as refund tender.
  5. Complete the transaction.
  6. Now Post Void the above transaction.
  7. Note that the Cash Tender line is missing from the receipt.


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