Tasks In Sub Process Are Getting Stuck In Received State (Doc ID 1950622.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

When we are using the Pivot node for the sub process, tasks in sub process are getting stuck in the Received state.

When we have more than one pivot node existing,  then only tasks corresponding to one instance of a sub-process are getting completed automatically. Whereas tasks corresponding  to other instances of a sub-process are stuck in Received state and not moving, until we manually push them back to Received state again.

Cause

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