COHORT: Users Encounter 'Must Purchase Cohort Explorer to Use' Message and Menu Selections are Grey When Accessing Cohort Explorer 3.0.2

(Doc ID 1950770.1)

Last updated on DECEMBER 11, 2015

Applies to:

Oracle Health Sciences Cohort Explorer - Version 3.0.2 and later
Information in this document applies to any platform.

Symptoms

Cohort Explorer version 3.0.2,

ACTUAL BEHAVIOR
---------------
When users try to use Cohort Explorer, all the top level icons are greyed out:

Cohort Query
Cohort Viewer
Single Patient Viewer
and Genomic Query

ALSO, users are encountering the following error message:

'Must Purchase Cohort Explorer to Use'.

 




Cause

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