Tasks Stuck In Queued For Dispatch After Assignment Canceled (Doc ID 1950853.1)

Last updated on FEBRUARY 02, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0.1.5 to 2.2.0.1 [Release 2.0 to 2.2]
Information in this document applies to any platform.

Symptoms

Bundled Task 1234 was in Dispatched state while 5678 encountered a problem and was stuck in Queued for Dispatch after assignment canceled. In the smauto log, this assignment is undispatched, and then another assignment is dispatched right away again. The new dispatched one is not picked up by MWM for some reason.

Cause

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