Duplicated Shift Shows Planned In MWM But Is Completed In The Scheduler (Doc ID 1951285.1)

Last updated on JUNE 24, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.2.0.2.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms


A shift was duplicated after the crew accidentally completed the shift. On the Gantt the shift shows up, but no activities get assigned.

The shift was completed in ORS, but shows Planned in MWM.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms