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Duplicated Shift Shows Planned In MWM But Is Completed In The Scheduler (Doc ID 1951285.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.2.0.2.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms


A shift was duplicated after the crew accidentally completed the shift. On the Gantt the shift shows up, but no activities get assigned.

The shift was completed in ORS, but shows Planned in MWM.

Cause

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