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Application Error During Import and Cannot Open Company Profile After Upgrade From 9.2.1.x (Doc ID 1952159.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

On Webclient, Tools and Settings/Import, the pop-up opens with Application Error. This issue occurs only when user have set their language to Japanese. Also, the same user cannot open Company Profile from Java Client.

Error

Application Error.

This feature did not perform as expected. Please contact your Agile Administrator.


Steps
The issue can be reproduced at will with the following steps:

1. On Web Client, go to My Settings > Preferences and set Language to Japanese

2. Login again and select Tools and Settings > Import

3. On Java Client go to Admin > Settings > System Settings > Company Profile

 

Changes

 Upgraded from 9.2.1.x

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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