Unable to View Files, Getting Error "ClassNotFoundException - com.cimmetry.jvue.JVue.class" and "javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name" (Doc ID 1952490.1)

Last updated on NOVEMBER 25, 2016

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.2.2 and later
Oracle AutoVue 2D Professional - Version 20.2.0 and later
Oracle AutoVue EDA Professional - Version 20.2.0 and later
Oracle AutoVue Office - Version 20.2.0 and later
Oracle AutoVue 3D Professional Advanced - Version 20.2.0 and later
Information in this document applies to any platform.

Symptoms

Using AutoVue Client/Server Deployment with a proxy setup in order to allow external users access to AutoVue, when trying to view files the following error appears:

ClassNotFoundException - com.cimmetry.jvue.JVue.class

After enabling the client log the following error can be seen in the Java Console:

javax.net.ssl.SSLProtocolException: handshake alert:unrecognized_name

This error only occurs when using Java 7 and up, when using Java 6 the error does not occur.

Steps to reproduce:

  1. Setup AutoVue so that it can be used by external users.
  2. Try to view a file using AutoVue.
  3. Notice the error.

Changes

The Java plug-in installed at the connecting client may have been upgraded from Java 1.6 to Java 1.7.

Cause

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