Unable to View Files, Getting Error "ClassNotFoundException - com.cimmetry.jvue.JVue.class" and "javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name"
(Doc ID 1952490.1)
Last updated on MAY 31, 2021
Applies to:Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 and later
Oracle AutoVue 2D Professional - Version 21.0.1 and later
Oracle AutoVue EDA Professional - Version 21.0.1 and later
Oracle AutoVue Office - Version 21.0.1 and later
Oracle AutoVue 3D Professional Advanced - Version 21.0.1 and later
Information in this document applies to any platform.
Using AutoVue Client/Server Deployment with a proxy setup in order to allow external users access to AutoVue, when trying to view files the following error appears:
ClassNotFoundException - com.cimmetry.jvue.JVue.class
After enabling the client log the following error can be seen in the Java Console:
javax.net.ssl.SSLProtocolException: handshake alert:unrecognized_name
This error only occurs when using Java 7 and up, when using Java 6 the error does not occur.
Steps to reproduce:
- Setup AutoVue so that it can be used by external users.
- Try to view a file using AutoVue.
- Notice the error.
The Java plug-in installed at the connecting client may have been upgraded from Java 1.6 to Java 1.7.
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