Unable To Create New Account (Doc ID 1953274.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Recently we came across an issue which might be caused 2 years ago during the last BRM update.
The upgrade itself was caused by a platform migration from Sun Solaris 10 to OEL 5(64bit).
In that same context, we upgraded from 7.3 to 7.3.1.

Anything in BRM was working as expected, but there was no need to create new accounts, until recently.

This is now the case, but when the users try to create new accounts via Customer Center they get the following message:

 

Cause

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