ERR_EVENT_ORDER_MISSING_IN_MEMORY_PROFILE For Existing /profile/event_ordering (Doc ID 1954545.1)

Last updated on DECEMBER 26, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.5.0.0.0 [Release 7.3.1 to 7.5.0]
Information in this document applies to any platform.

Symptoms

On a customer production environment, with Out of Order feature being enabled, it was seen that the Rating Pipelines stop unexpectedly after throwing an error "ERR_EVENT_ORDER_MISSING_IN_MEMORY_PROFILE".

The following behavior was noted for some of these affected subscriber accounts :

04.12.2013 20:03:11 su1566 ifw IFW MAJOR [T:109] 40055 - (ifw.DataPool.CustomerData.Module) ERR_EVENT_ORDER_MISSING_IN_MEMORY_PROFILE | EventOrder Profile object is missing for account 26222886925.
04.12.2013 20:03:11 su1566 ifw IFW CRITICAL [T:109] 00446 - (ifw.Pipelines.RATING_POSTPAID31.TransactionManager) ERR_COMMIT_TRANSACTION | Module 'ifw.Pipelines.RATING_POSTPAID31.Functions.FP_EndRating.FunctionPool.EventOrder.Module' failed to commit transaction '971'.
04.12.2013 20:03:13 su1566 ifw IFW MAJOR [T:109] 00332 - (ifw.Pipelines.RATING_POSTPAID31) ERR_NOT_USABLE | The object 'ifw.Pipelines.RATING_POSTPAID31.TransactionManager' is not usable.
04.12.2013 20:03:13 su1566 ifw IFW CRITICAL [T:109] 00440 - (ifw.Pipelines.RATING_POSTPAID31.TransactionManager) ERR_TAM_ABORT_REQUESTED | Abort requested for transaction manager 'ifw.Pipelines.RATING_POSTPAID31.TransactionManager'.

 

Cause

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