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Issues When Customizing The Background Logo In 2.4 (Doc ID 1954573.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


Encountering issues when customizing the background logo in Customer Care and Billing (CCB)

When placing the cm_loginBackground.jpg in $SPLEBASE/splapp/applications/root/cm, if the cache is cleared at login the cm_loginBackground.jpg is not displayed and the system directs to that image after login.
It works normally after the first try.

Followed instructions in article <Note 464936.1> - How To Replace The Oracle Utilities Logo Image And The Oracle Log-on Background To A Custom Image In CCB, BI And ETM but still doesn't work.


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