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Issues When Customizing The Background Logo In 2.4 (Doc ID 1954573.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Goal

Encountering issues when customizing the background logo in Customer Care and Billing (CCB) 2.4.0.2.0.

When placing the cm_loginBackground.jpg in $SPLEBASE/splapp/applications/root/cm, if the cache is cleared at login the cm_loginBackground.jpg is not displayed and the system directs to that image after login.
It works normally after the first try.

Followed instructions in article <Note 464936.1> - How To Replace The Oracle Utilities Logo Image And The Oracle Log-on Background To A Custom Image In CCB, BI And ETM but still doesn't work.
 

Solution

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In this Document
Goal
Solution
References


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