My Oracle Support Banner

Users Are Getting a Login Prompt When Attempting to View Files in AutoVue From UCM When UCM is Enabled with SSO Using OAM (Doc ID 1954731.1)

Last updated on SEPTEMBER 12, 2023

Applies to:

Oracle AutoVue VueLink Integration - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Access Manager (OAM) is used as the single sign-on (SSO) solution for Oracle Universal Content Management (Oracle UCM). AutoVue is integrated with UCM using Oracle VueLink. An authentication prompt is shown requesting the user to enter UCM credentials when a user attempts to open a file in AutoVue from UCM. Once the credentials are entered, the document opens in AutoVue without any issues.

 

 

Changes

 configured Oracle Content Management (UCM) with Oracle Access Manager (OAM) for SSO

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.