Users Are Getting a Login Prompt When Attempting to View Files in AutoVue From UCM When UCM is Enabled with SSO Using OAM (Doc ID 1954731.1)

Last updated on OCTOBER 21, 2016

Applies to:

Oracle AutoVue VueLink Integration - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Access Manager (OAM) is used as the single sign-on (SSO) solution for Oracle Universal Content Management (Oracle UCM). AutoVue is integrated with UCM using Oracle VueLink. An authentication prompt is shown requesting the user to enter UCM credentials when a user attempts to open a file in AutoVue from UCM. Once the credentials are entered, the document opens in AutoVue without any issues.

Cause

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