How to Remove The Email Address When Disabling The Automatic Forwarding Feature? (Doc ID 1954874.1)

Last updated on JULY 10, 2024

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

In Convergence 2 (and 3), a user can enable automatic forwarding of messages by:

selecting Options -> Mail -> Local Account -> Forwarding,
click the check box labelled 'Enable automatic forwarding',
type in the 'Forward to' field the email address to forward the messages to, and
click the button 'Save Preferences'.

But when the automatic forwarding must be stopped, the text area always keeps the address.
Some Convergence users find this confusing.

How can this forward address be removed ?

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