Balance Group Getting Locked Resulting In Restart Of The System (Doc ID 1954947.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.5.0.0.0 [Release 7.3.1 to 7.5.0]
Information in this document applies to any platform.

Symptoms

While cancelling a product with PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT, the opcode is trying to lock all the balance groups belonging to the account. So, if many products belonging to different balance groups of same account are cancelled in parallel, heavy locks are being created in DB .

The following query is identified as the one creating the locks:

 

 

Cause

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