Workbench Hangs Indefinitely During Startup Process - Response in Browser is: [ Workbench is starting up (109 of 109 bundles activated, 136 of 164 components ready)... ] (Doc ID 1955093.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

After restarting the Workbench Host or the Endeca Tools Service, the workbench is inaccessible, and the startup process does not complete.

Navigation to http://[WorkbenchHost]:[WorkbenchPort] nets a response similar to:

 

Changes

The Workbench Host or the Endeca Tools Service was recently restarted.

Environment issues such as Disk I/O errors or memory issues caused the Workbench Host to crash, or the Endeca Tools Service to stop unexpectedly.

Cause

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