Stopping Autovue Batch Service Causes Remaining Axalant Server Processes and Avoids Restart - Another Offline Metafile Cache Service Is Already Running!

(Doc ID 1955119.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Agile Engineering Data Management - Version 6.1.2.2 to 6.1.3.0 [Release 6.1.0]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------
On Agile e6.1.2.2

Find when AutoVue Batch Client (to create meta cache files) is installed as
Windows Service the plm server process axalant.(exe) does not terminate
on Server shutdown / reboot.

Subsequent error:
The related configuration parameter in table T_CFG_DAT "EDB-PVM-BATCH"
will not be updated from value "RUNNING" to "STOP" - "RUNNING" remains.
Due to this the Windows Service cannot restart automatically on boot,
and not manually

Receiving error in the wrapper log :

... Another Offline metafile cache service is already running! ...

wrapper.logfile=%EP_ROOT%/tmp/vuelink_%COMPUTERNAME%_wrapper.log

EXPECTED BEHAVIOR
--------------------------------
1. Plm server process should terminate
2. Windows Service should be able to restart automatically

STEPS:
---------------------
1. Install AutoVue Batch Client as Windows Service
see
  Agile e6.1.2.2 AutoVue Integration Installation and Administration Guide
  (PLM6122_AutoVueIntegration_Installation.pdf)
  Chapter 5 : Installing Offline Metafile Cache Service -- page: 21 -- Chapter 5 - 21

2. Start created Windows Service
  "AgilePLM_AutoVue_Batch_Service"

3. Stop created Windows Service
  "AgilePLM_AutoVue_Batch_Service"

4. Find plm server process remaining on e6122 app server

5. Try to start created Windows Service
  "AgilePLM_AutoVue_Batch_Service"

6. Find created Windows Service
  "AgilePLM_AutoVue_Batch_Service"
  terminates automatically after a while

7. Check wrapper log
Find message logged
... Another Offline metafile cache service is already running! ...

Same error happens , when stopping the created Windows Service "AgilePLM_AutoVue_Batch_Service" manually
instead of using the second , necessary, Windows Service "AgilePLM_AutoVue_Batch_Stop_Service"

Cause

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