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Stopping Autovue Batch Service Causes Remaining Axalant Server Processes and Avoids Restart - Another Offline Metafile Cache Service Is Already Running! (Doc ID 1955119.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Agile Engineering Data Management - Version to [Release 6.1.0]
Information in this document applies to any platform.


On Agile e6.1.2.2

Find when AutoVue Batch Client (to create meta cache files) is installed as
Windows Service the plm server process axalant.(exe) does not terminate
on Server shutdown / reboot.

Subsequent error:
The related configuration parameter in table T_CFG_DAT "EDB-PVM-BATCH"
will not be updated from value "RUNNING" to "STOP" - "RUNNING" remains.
Due to this the Windows Service cannot restart automatically on boot,
and not manually

Receiving error in the wrapper log :

... Another Offline metafile cache service is already running! ...


1. Plm server process should terminate
2. Windows Service should be able to restart automatically

1. Install AutoVue Batch Client as Windows Service
  Agile e6.1.2.2 AutoVue Integration Installation and Administration Guide
  Chapter 5 : Installing Offline Metafile Cache Service -- page: 21 -- Chapter 5 - 21

2. Start created Windows Service

3. Stop created Windows Service

4. Find plm server process remaining on e6122 app server

5. Try to start created Windows Service

6. Find created Windows Service
  terminates automatically after a while

7. Check wrapper log
Find message logged
... Another Offline metafile cache service is already running! ...

Same error happens , when stopping the created Windows Service "AgilePLM_AutoVue_Batch_Service" manually
instead of using the second , necessary, Windows Service "AgilePLM_AutoVue_Batch_Stop_Service"


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