User Unable to Log In After Upgrading from MDM version 2.0.1.9 (2.0.1 SP9) to 2.1.0.2 (2.1 SP2) (Doc ID 1955122.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.2 and later
Oracle Utilities Framework - Version 4.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

When trying to log into OUAF/MDM web user interface, with an existing user, an error occurs.

Error:
- 703844-11392-1 2014-11-26 16:02:12,206 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (api.service.ServiceExecutionPolicy) Rollback: Read failed
java.lang.NullPointerException
  at com.splwg.base.domain.web.InitializeUserInfoService.read(InitializeUserInfoService.java:56)
  at com.splwg.base.support.pagemaintenance.AbstractPageMaintenance.readItem(AbstractPageMaintenance.java:91)
  at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:31)
  at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:26)
  at com.splwg.base.support.context.FlushDisabledExecutable.doWithFlushesDisabled(FlushDisabledExecutable.java:27)
  at com.splwg.base.support.service.JavaPageReadService.read(JavaPageReadService.java:35)
  at com.splwg.base.support.service.PageReadService.privateExecute(PageReadService.java:55)

Cause

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