FRM: 40508 Oracle Error ,When Attempting To Do a New Paid Out Transaction in ReSA SATRDETL Form (Doc ID 1955358.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Retail Sales Audit - Version 13.1.5 and later
Information in this document applies to any platform.

Symptoms

Trying to add a new paid out transaction in satrdetl form, the below error message is encountered:
FRM: 40508~ORACLE error: unable to INSERT record" is received

Steps to recreate:

1. In the SATRFIND form in ReSA, choose New from the drop-down to open the SATRDETL form.
2. Fill out the following fields - Chain, Business Date, Store.
3. Enter a new POS transaction number.
4. Select "Paid out" tran type.
5. Add reason code.
6. Click on Tender tab and click Add button.
7. Enter a new transaction with Tender Type Group = Cash, Tender Type = 1000 and negative amount.
8. Click OK button and observe the error message that appears.

Cause

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