POS Prints Customer Copy Even If Email Only Is Selected At Receipt Options Screen (Doc ID 1955672.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

POS prints Customer Copy even if Email is selected at Receipt Options screen.

Steps to Reproduce:
1. Login to POS with valid credentials.
2. Add items at Sell Item screen.
3. Click on Tender button.
4. Click on Cash button.
5. Select Email option at Receipt Options screen.
6. Provide Email in both the fields and press Next.

Actual Result:
POS prints hard copy (Customer Copy) apart from sending E-Receipt.

Expected Result:
POS shouldn't print Customer Copy from the Printer. Only E-Receipt should go to the provided email address.

Cause

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