“Country Default” entry is missing in the Geo Areas User Preference

(Doc ID 1955764.1)

Last updated on JANUARY 06, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Problem Description/Recreation
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1) Create a new user id in MetaSolv Solution Software (MSS) and then log into MSS with that newly created user id


2) Go to My preference and navigate to User information --> Geo Areas --> Address Structure Format Default.


3) Double click the Address Structure, we can see only (None) in the list and by default its showing as MSAG.


4) if we set (None) in the Address Structure, the default MSAG format is not showing again in the list and we are not able to get back the address list after this.

Note: Found that there is no record "Country Default" for the newly created userid in User_Preference Table and the country default has been set to United States



Cause

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