Last updated on DECEMBER 26, 2014
Applies to:Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.
In the logs batch ADM, we see a customer contact is created for an account that meet the requirements for creating a dunning letter.
In the log, it is seen that the customer contact is created before it is deleted.
Looking at the CIPLCLPA component, we see the following:
- Create collection process
- Create collection events
- Create collection process/SA collection
- Check that the collection process has at least one active SA in the collection and delete if not
Then we can see that the component doesn't find any active SA in the KA000-VERIFY-ACTIVE-COLL-PROC.
In the in the online help, we see that SA status 50 are not taken into account by the Account Debt Monitor (ADM).
However, we have accounts with debt can be on a SA status 10, 20, 30, 40 or 50. But with the current treatment, only 20 SA status are retained.
Our need is to keep the SA with status 10 to 50 in the process collection.
Can you tell us why it is not possible to keep the status SA 10, 30, 40 and 50 in the treatment?
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