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What Does Convergence Use For Secondary Sort Criteria In Mail-Grid View? (Doc ID 1957322.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Goal

When you sort by Sender/From in Convergence, what does it use for the secondary sort criteria?

A user may sometimes select a column in the Convergence mail-grid view by which to have their mailbox sorted and displayed.  For example, by date,subject, or sender.  In some cases, a user may find that if they sort by one column, like Sender/From, the messages received by that sender are not then sorted themselves. 

For example, the user may select sender/from and expect the following display order:

alice@example.net | Today

alice@example.net | 2014-11-04

alice@example.net | 2014-06-12

alice@example.net | 2014-05-23

alice@example.net | 2014-05-02

bob@mydomain.org | 2014-12-18

But actually see this:

alice@example.net | Today

alice@example.net | 2014-06-12

alice@example.net | 2014-11-04

alice@example.net | 2014-05-02

alice@example.net | 2014-05-23

bob@mydomain.org | 2014-12-18

Why would it not sort by Date, second, after first sorting on the requested sender/from part?  Can I make one column act as a secondary sort criteria if I click that column header in the right order with the other column header?  For example, can I select the date column and then the sender/from column to make it sort by sender/from and then date? 

Solution

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In this Document
Goal
Solution


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