Internal Plugins Fail To Launch When P6 Professional Is Connecting Through The Cloud Connector Web Service And The Remote Mode API Is Using A Different Database Instance Name Than The Cloud Connector (Doc ID 1957813.1)

Last updated on MARCH 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL RESULTS
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When attempting to launch an internal plugin application (example: claim digger/schedule comparison) after logging into P6 Professional configured for the P6 Professional Cloud Connector, a login box displays with data in the username & password field but the database dropdown is null resulting in a failure to utilize any internal plugin application (claim digger/schedule comparison, Export/Import XML, Update Baseline).
the following error occurs.

EXPECTED RESULTS
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For the internal plugin application to launch successfully when connecting through the Cloud Connector Web Service.

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
1. Install P6 Professional Cloud Connect Web Service, Integration API (remote mode), P6 Professional
2. Login to P6, and browse to Administer, Application Settings, General
3. Update the "P6 Professional Applications" to point to the remote mode API (example: http://host:port/PrimaveraAPI/APIAPPS
4. Login to P6 Professional using an alias configured to connect to the cloud connect web service
5. Attempt to launch an internal plugin - claim digger
6. Note the reported error which occurs above.

ADDITIONAL NOTES
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1. Completed the workaround defined under "Bug 20119426 in primaveraapi.war files getting picked from prm-bo outside intgserver" but it still yielded in the same issue.
2. Import/Export to XML or Update Baseline might result in an additional failure message but simply means the same thing as the login prompt claim digger is throwing (that the connection is failing)

Cause

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