Error 500: Unable to Download ODM for a Trial that has just been Registered with the Adapter

(Doc ID 1957985.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Health Sciences InForm Adapter - Version 1.3.6 and later
Information in this document applies to any platform.
Adapter data is going over a VPN connection.
Discrepancy interface was installed with Windows Communications Foundation(WCF) version.

Symptoms

Error 500: Unable to download ODM or discrepancy data

Error from the client machine:

 ERROR [main] client.WebserviceCaller - Webservice Call Failed For the Endpoint endPointName :: AdminData With Exception :: org.springframework.ws.client.WebServiceTransportException: Internal Server Error [500] ERROR [main] client.WebserviceCaller - Webservice Call Failed For the Endpoint endPointName :: MetaData With Exception :: org.springframework.ws.client.WebServiceTransportException: Internal Server Error [500] ERROR [main] client.WebserviceCaller - Webservice Call Failed For the Endpoint endPointName :: ClinicalData With Exception :: org.springframework.ws.client.WebServiceTransportException: Internal Server Error [500] ERROR [main] client.WebserviceCaller - Webservice Call Failed For the Endpoint endPointName :: DiscrepancyService With Exception :: org.springframework.ws.soap.client.SoapFaultClientException: Unable to authenticate the requested user.

Error in event log on InForm Adapter machine for discrepancy:

ERROR InFormAdapter.DiscrepancyService.WebService General Information ********************************************* Additional Info: UniqueIdentifier: 54554474 ApplicationName: InFormAdapter.DiscrepancyService.WebService PlatformVersion: 1.4.114.0 CompanyName: Phase Forward Incorporated Manifest File E:\Phase Forward\InForm Adapter\Discrepancy\bin\DeploymentManifest.xml not found: Information could not be accessed. MachineName: <machine name> OS: Windows2003 OSVersion: Microsoft Windows NT 5.2.3790 Service Pack 2 LocalDateTime: 12/19/2014 15:09:14 UTCDateTime: Fri, 19 Dec 2014 15:09:14 GMT AppDomainName: /LM/W3SVC/1/Root/informadapter/Discrepancy-1-130634753245048975 AppDomainVersion: 2.0.50727.3053 WindowsIdentity: NT AUTHORITY\NETWORK SERVICE UICulture: en-US ThreadCulture: en-US 1) Exception Information ********************************************* Exception Type: PhaseForward.InFormAdapter.Framework.Common.Resources.InFormAdapterException MessageId: AUTHENTICATION_INVALID ResourceIdentifier: AUTHENTICATION_INVALID UnformattedParameterString: Unable to authenticate the requested user. Message: Unable to authenticate the requested user. Severity: Error MachineName: <machine name> CreatedDateTime: 12/19/2014 3:09:14 PM AppDomainName: /LM/W3SVC/1/Root/informadapter/Discrepancy-1-130634753245048975 AppDomainVersion: 2.0.50727.3053 ThreadId: 5 ThreadIdentityName: WindowsIdentityName: NT AUTHORITY\NETWORK SERVICE UniqueIdentifier: 54554474 ExceptionId: PhaseForward.InFormAdapter.Framework.Common.Resources.AUTHENTICATION_INVALID Data: System.Collections.ListDictionaryInternal TargetSite: System.String AuthenticateCurrentRequest(System.String, AuthenticationCaller) HelpLink: Source: PhaseForward.InFormAdapter.WcfCommon StackTrace Information

Changes

New client machine added 

Cause

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