When Locations Are Ranged Before Pack Details Are Added, the Error Displayed Is Not Understood

(Doc ID 1957996.1)

Last updated on MARCH 25, 2016

Applies to:

Oracle Retail Merchandising System - Version 13.2.8 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.


When attempting to create a pack item, if the user selects Locations to range prior to adding the pack details, an ORA-01403 ("no data found") error is displayed.  This error is not clear to the user, and should instead indicate that the pack details must be applied before the locations are ranged.

Steps to Reproduce:

  1. Create an item to use for a pack item and approve.
  2. Create a complex non-sellable pack item.  Ensure that you attempt to range locations prior to adding pack details.
  3. The error is displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms