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Order ID is Missing on Receipt and Transaction is Not Persisted to the Database (Doc ID 1958995.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS) 14.0.x, when attempting to retrieve and complete a suspended cross channel order transaction with a Trans Level coupon item, the following error occurs and no order number is captured in the receipt and Ejournal.

Steps to Reproduce:

  1. In a Commerce Anywhere-enabled ORPOS environment, select F3 POS.Enter item 1234.
  2. Select F4 Item.
  3. Select F9 More.
  4. Select F7 Shipping > F2 Ship to Store.
  5. Select Store Number and F2 Ship.
  6. Complete customer details.
  7. Select the geo code.
  8. On the Sell Item screen, add item 27604 (or any valid Trans Level coupon item).
  9. Select F5 Transaction > F9 More > F2 Suspend.
  10. Select Operator Request.
  11. Retrieve the suspended transaction.
  12. Delete item 27604 from the Sell Item screen.
  13. Add item 27605 (another Trans Level coupon item).
  14. Complete tender with Cash.

QueueException file is created as above.




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