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Multibyte Characters (Japanese/Chinese/Korean) Garbled As '?' When Exported to PDF Format for Agile Standard Report (BOM Comparison Report, Item Attribute History Report) (Doc ID 1959240.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.6.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

Actual Behavior

Multibyte Characters (Japanese/Chinese/Korean) characters are garbled and shown as '?' (question mark) in PDF file exported from Agile Standard Report such as BOM Comparison Report, Item Attribute History Report.

Expected Behavior

Multibyte Characters (Japanese/Chinese/Korean) characters to show correctly in PDF file.

What Is Working

Multibyte Characters (Japanese/Chinese/Korean) characters show correctly when exported in Word/Excel/HTML file format with the same report.

Steps

The issue can be reproduced at will with the following steps:

  1. Login to Web Client as Japanese/Chinese/Korean user, and click My User Settings.
  2. Go to Preferences, and confirm the Language and Encoding has the same language set:
    For example,
    • If Language is Japanese, Encoding is Japanese (EUC) or Japanese (Shift JIS)
    • If Language is Simplified Chinese, Encoding is Simplified Chinese (GB2312)
    • If Language is Traditional Chinese, Encoding is Traditional Chinese (Big 5)
    • If Language is Korean, Encoding is Korean (MS949)
  3. Select Standard Reports -> Product Reports -> BOM Comparison Report
  4. Run BOM Comparison Report and select Export format: PDF, and go through the wizard to generate the report
  5. Check the generated report, see the multi-byte characters show as '?'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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