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Japanese Characters Are Shown as '?' With PDF Format in BOM Comparison Report (Doc ID 1959240.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.6.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

Actual Behavior
Japanese characters are garbled and shown as '?' (question mark) with PDF format in BOM Comparison Report

Expected Behavior
Japanese characters to be shown correctly with PDF format in BOM Comparison Report

What Is Working
Japanese characters are shown correctly with Word/Excel/HTML format in BOM Comparison Report

Steps
1. Login to Web Client with user who has its language preference set to Japanese
2. Select Standard Reports->Product Reports->BOM Comparison Report
3. Run BOM Comparison Report with PDF format
4. Check the generated report, Japanese characters are shown as '???'

Cause

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In this Document
Symptoms
Cause
Solution
References


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