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External Media Items Defined with Scene7 URL Not Rendering Automatically in Merchandising UI (Doc ID 1959492.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Commerce Merchandising - Version 11.0 and later
Information in this document applies to any platform.


An image for external media using Scene7 URL (e.g. https://<server>/<path>/<server>$search$) is not rendered automatically and need to click on the item's link to be displayed.
For the OOTB images used for CRS that are saved under /csrdocroot/content/images/… this issue does not occur.

Reproducible Steps:
1. In Merch UI, select a product. (e.g. Site Catalogs > CRS Store > Store Catalog Folder > Master Catalog > Commerce Root > Women > Accessories > Handbags and Wallets > Leather Stripe Tote)
2. Open 'Media' tab
3. Use 'Replace' > 'Create Media - External' to change one of the images.
4. Specify URL for an image (e.g. https://<server>/<path>/<server>$search$) and Save.
5. View another product and come back to the product, a new image was added.

Actual Behavior:
The new image added in Step 3 is not displayed.

Expected Behavior:
The image added in Step 3 should be displayed automatically.


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