Memory Leak In Convergence GlassFish Instance and Seeing AUTH DEBUG log error: "Unable to load user object after Single Sign On due to java.lang.NullPointerException" (Doc ID 1959503.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

A slow memory leak may appear over the course of days or weeks.  You may see indications in Java, or your Glassfish or iwc logs, like the following:

To configure Convergence to gather DEBUG level AUTH logs, review Document 1126096.1 - How Do I Gather Debug Data in the Convergence Client

Cause

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