When Attempting To View A MS Word Document With AutoVue for Agile The File Attachment Shows A White Screen With "Loading..." (Doc ID 1959733.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.2.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to view a file attachment such as a Word document docx from certain Part objects A Blank Window Opens Showing "Loading...", but the file never opens or takes very long to open

EXPECTED BEHAVIOR
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Expect to be able to view the attachment in AutoVue for Agile within a few seconds

WHAT IS WORKING
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When selecting the attachment from the File Folder the file opens in AutoVue as expected

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into web client
2. Open the Part object with the docx file attachment
3. Attachments tab > View file attachment


Cause

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