My Oracle Support Banner

When Attempting To View A MS Word Document With AutoVue for Agile The File Attachment Shows A White Screen With "Loading..." (Doc ID 1959733.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.2.2 and later
Information in this document applies to any platform.


When attempting to view a file attachment such as a Word document docx from certain Part objects A Blank Window Opens Showing "Loading...", but the file never opens or takes very long to open

Expect to be able to view the attachment in AutoVue for Agile within a few seconds

When selecting the attachment from the File Folder the file opens in AutoVue as expected

The issue can be reproduced at will with the following steps:
1. Log into web client
2. Open the Part object with the docx file attachment
3. Attachments tab > View file attachment


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.