WAM Email Notifications are not Sent: Could not Connect to SMTP Host Error in Log File (Doc ID 1960229.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.1.2 and later
Information in this document applies to any platform.

Symptoms

Email Notifications in WAM are not being sent.  The WLS_FORMS.out log displays the following message:


01.02.15.16:13:40.711 util.EmailEventHandler
0-14202368207101044849078-START
Timestamp: Fri Jan 02 16:13:40 CST 2015 Class: synergen.util.EmailEventHandler Method: EmailEventHandler Code: processEvent
Error Message: Messaging error found trying to send message.
Root Exception Message: Could not connect to SMTP host: <mail_server> port: 25
javax.mail.MessagingException: Could not connect to SMTP host: <mail_server>, port: 25;
  nested exception is:
java.net.ConnectException: Connection refused

Cause

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