The Damage Assessment Web Service is Not Updating Damage Assessment Reports (Doc ID 1960592.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 and later
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Information in this document applies to any platform.

Symptoms

The Damage Assessment web service is not updating Damage Assessment reports.

When using the Damage Assessment Report web service, the Damage Report updates are not being processed.  Every time the web service is called with an update, the Damage Assessment generates an error saying the report is stale data. We have been providing new comments to the Damage Report service, but the update is not being saved.

Steps to produce the issue:

1) Send a Damage Assessment to the Damage Assessment service to create the Damage Report.
2) Using the Damage Report id that is sent back, send an update with the report id.
 

ERROR
-----------------------
ERROR DAMAGE_WS: Error while processing saveDamageReport: DAMAGE.STALE_DATA

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms