Unifier: Opening files in Autovue - An error occurred while connection to the server (Doc ID 1961313.1)

Last updated on JULY 11, 2017

Applies to:

Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

An error occurs when opening files in Document Manager. Default viewer selected is "Unifier Viewer"

ERROR
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 "Initialization failed. Exception when trying to execute channel requests. Nested exception is java.net.ConnectException: Connection refused: connect [....] An error occurred while connecting the server. Restart the applet?"

STEPS
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The issue can be reproduced at will with the following steps:
1. In Unifier choose "Unifier viewer" as the default viewer
2. Go in Document manager and open a file
3. Notice the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open documents in Autovue viewer

Cause

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