[Oracle SR] Order Creation Fail Due To Unique Constraint Error (SMF_ODR_MGMT.XPKOM_ORDER_INSTANCE) (Doc ID 1961583.1)

Last updated on JANUARY 23, 2015

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

Order creation fails due to below error.

Failed to create and start the order due to java.lang.RuntimeException: com.mslv.oms.OMSException: encountered error starting orchestration caused by:ORA-00001: unique constraint (SMF_ODR_MGMT.XPKOM_ORDER_INSTANCE) violated ORA-06512: at "SMF_ODR_MGMT.OM_ORD_INST_PKG", line 3656 ORA-06512: at "SMF_ODR_MGMT.OM_ORD_INST_PKG", line 2396 ORA-06512: at "SMF_ODR_MGMT.OM_ORD_INST_PKG", line 1764 ORA-06512: at "SMF_ODR_MGMT.OM_HANDLER_PKG", line 2538 ORA-06512: at line 1

Cause

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