Gift Card Item ID Is Not Displayed After Listed Under Sell Item Screen

(Doc ID 1961618.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 to 14.0.2 [Release 14.0]
Information in this document applies to any platform.


When issuing a new Gift Card, the Gift Card Item ID is not displayed after being listed under the sell item screen.

Steps to Reproduce:

  1. Press F9/ More under sell item screen
  2. Press F7/Gift Card
  3. Press F2/Gift Card
  4. Press F2/Issue
  5. Enter Gift Card amount and press Enter
  6. Enter Gift Card number and press Enter
  7. Note that the user is navigated to the sell item screen with the gift card item, listed but the item ID is not displayed.  If you click on the gift card number linked, then it displays the gift card item ID in popup dialog.  It is expected that the Gift Card Item ID should be displayed in the sell item screen.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms