Email Notifications Are Not Sent From Instantis EnterpriseTrack When Using Gmail SMTP Server (Smtp.gmail.com) (Doc ID 1961952.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
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• User configured ACTIVITY_MAIL_SMTPHOSTLIST=smtp.gmail.com in site.properties file but not getting email notifications.
• User configured Daily Job which would trigger email if failed. 
• The VM where the Instantis is deployed has Internet access.

EXPECTED BEHAVIOR
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With the correct settings of smtp server, user should be able to receive notifications.

STEPS
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The issue can be reproduced at will with the following steps:

1. Stop Instantis EnterpriseTrack
2. Update site.properties with smtp.gmail.com
3. Restart Instantis EnterpriseTrack

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot receive the notifications.

Changes

Cause

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