Email Notifications Are Not Sent From Instantis EnterpriseTrack When Using Gmail SMTP Server (Smtp.gmail.com)
(Doc ID 1961952.1)
Last updated on DECEMBER 04, 2019
Applies to:
Instantis EnterpriseTrack - Version 8.7 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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- User configured ACTIVITY_MAIL_SMTPHOSTLIST=smtp.gmail.com in site.properties file but not getting email notifications.
- User configured Daily Job which would trigger email if failed.
- The VM where the Instantis is deployed has Internet access.
EXPECTED BEHAVIOR
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With the correct settings of smtp server, user should be able to receive notifications.
STEPS
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The issue can be reproduced at will with the following steps:
- Stop Instantis EnterpriseTrack
- Update site.properties with smtp.gmail.com
- Restart Instantis EnterpriseTrack
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot receive the notifications.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |