Email Notifications Are Not Sent From Instantis EnterpriseTrack When Using Gmail SMTP Server (Smtp.gmail.com)

(Doc ID 1961952.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

User configured ACTIVITY_MAIL_SMTPHOSTLIST=smtp.gmail.com in site.properties file but not getting email notifications.
User configured Daily Job which would trigger email if failed.
The VM where the Instantis is deployed has Internet access.

EXPECTED BEHAVIOR
-----------------------
With the correct settings of smtp server, user should be able to receive notifications.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Stop Instantis EnterpriseTrack
Update site.properties with smtp.gmail.com
Restart Instantis EnterpriseTrack

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive the notifications.

Changes

Cause

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