Credit Not Applied When Cancelling Product
(Doc ID 1962530.1)
Last updated on AUGUST 26, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.13.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
After installing BRM 7.5 PS10, for certain product, there is no credit being applied during rating when canceling the product.
STEPS
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The issue can be reproduced at will with the following steps:
1. 1/1/15 purchased Annual plan to start cycling on 1/1/16.
2. 1/1/16 ran billing and cycle fees for the product were charged.
3. 3/15/16 cancelled the product.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |