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In 7.5 PS10 When Cancelling Product, Credit Is Not Applied (Doc ID 1962530.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.13.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.10.0 version, Subscription Management

ACTUAL BEHAVIOR
---------------
In 7.5PS10 when canceling product, credit is not applied

After installing PS10 for certain product we are no longer seeing credit being applied during rating when canceling the product.


EXPECTED BEHAVIOR
-----------------------
Credit applied to account when canceling product,


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. 1/1/15 purchased Annual plan to start cycling on 1/1/16.
2. 1/1/16 ran billing and cycle fees for the product were charged.
3. 3/15/2016 cancelled the product.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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