My Oracle Support Banner

Credit Not Applied When Cancelling Product (Doc ID 1962530.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.13.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

After installing BRM 7.5 PS10, for certain product, there is no credit being applied during rating when canceling the product.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. 1/1/15 purchased Annual plan to start cycling on 1/1/16.
2. 1/1/16 ran billing and cycle fees for the product were charged.
3. 3/15/16 cancelled the product.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.