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Agile PLM File Manager Fails to Initialize in Cluster Setup Error "*** File Manager Initialization Failed *** Reason :Error downloading information from Agile." (Doc ID 1962535.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start the File Manager
the following error occurs.

ERROR

*** File Manager Initialization failed ***
 Reason :Error downloading information from Agile.

 The failure could be attributed to:
  1. The Application Server is currently Unavailable
  2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations ->
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
  3. File Manager Entry has been DISABLED or the setting is incorrectly specified
  4. ifsuser username/password may not be correct.

FACTs

File Manager is setup in a cluster environment

STEPS

Start File Manager from Services


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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